The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Engage customer and identify potential sale
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Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures Completed |
Evidence:
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Appropriate interpersonal skills are used to engage the customer Completed |
Evidence:
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Customer needs and expectations for specific products and services are identified through questioning and active listening Completed |
Evidence:
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Present and demonstrate product or service to customer
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Product or service options that best meet customer needs are selected Completed |
Evidence:
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Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction Completed |
Evidence:
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Customers are given the opportunity, if appropriate, to test or trial the product or service Completed |
Evidence:
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Customers are assisted to identify their preferred option Completed |
Evidence:
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Obtain customer agreement to purchase product or service
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Price for product or service is discussed or negotiated and agreed Completed |
Evidence:
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Sale is made using appropriate closing technique Completed |
Evidence:
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Sale is processed and documented according to workplace procedures Completed |
Evidence:
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Complete transaction and customer follow-up procedures
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Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures Completed |
Evidence:
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Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities Completed |
Evidence:
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Opportunities for value adding or repeat sales are identified and follow-up action is taken as required Completed |
Evidence:
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Customer records are completed and plans are developed for follow-up of potential new sales of products and services Completed |
Evidence:
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Engage customer and identify potential sale
|
|
Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures Completed |
Evidence:
|
Appropriate interpersonal skills are used to engage the customer Completed |
Evidence:
|
Customer needs and expectations for specific products and services are identified through questioning and active listening Completed |
Evidence:
|
Present and demonstrate product or service to customer
|
|
Product or service options that best meet customer needs are selected Completed |
Evidence:
|
Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction Completed |
Evidence:
|
Customers are given the opportunity, if appropriate, to test or trial the product or service Completed |
Evidence:
|
Customers are assisted to identify their preferred option Completed |
Evidence:
|
Obtain customer agreement to purchase product or service
|
|
Price for product or service is discussed or negotiated and agreed Completed |
Evidence:
|
Sale is made using appropriate closing technique Completed |
Evidence:
|
Sale is processed and documented according to workplace procedures Completed |
Evidence:
|
Complete transaction and customer follow-up procedures
|
|
Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures Completed |
Evidence:
|
Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities Completed |
Evidence:
|
Opportunities for value adding or repeat sales are identified and follow-up action is taken as required Completed |
Evidence:
|
Customer records are completed and plans are developed for follow-up of potential new sales of products and services Completed |
Evidence:
|